Patient Reviews

Bright Now! Dental Ctr

Average over 1 reviews

Dentists are fair, not great. Billing process and insurance claims submittal is contracted out to a company in Texas. The people in the office have nothing to do with submitting your insurance claim to your insurance company and the bills you get in the mail. They are also not helpful in resolving the issues. Office Manager is unresponsive to follow up calls and rarely available because she is splitting her time to other offices. Office staff have horrible follow-up skills in simply returning calls and ensuring the bill is submitted to the insurance company through their contracted billing office. They over charge on the co-insurance and hold your money ransom until they get around to filing their claim. Meanwhile you will incessantly get bills and overdue notices because they failed to do their part. No one is really helpful. It took at least 15 calls and 8 months to get them to complete a claim on 1 visit for fillings. I do not plan to return to this dental company. It is poorly managed and under skilled.

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